Work Zone Report Window

This window displays a list of all the measurement and/or partial measurement quantities per work zone in the current project. Measurement or partial measurement quantities will NOT be displayed in this report if they are NOT assigned to a work zone.

Figure 1: The Work Zone Report Window

Most of the window is taken up by the work zone measurement or partial measurement quantities. Above the Work Zone Report is the toolbar.

Toolbar Buttons

The buttons in the toolbar are used to change the Quantity column decimal places, print the list or float the list to drag and drop measurements to other applications.

Increase Decimal Places

Press this button to increase the number of decimal places in the Quantity column.

Decrease Decimal Places

Press this button to decrease the number of decimal places in the Quantity column.

Show/Hide Comma Separator

Press this button to show or hide the comma separator for numeric values (12345.00 vs 12,345.00).

Press this button to print the Work Zone Report. The Work Zone Report Print Window will be displayed, allowing you to select various options before printing.

Copy/Drag Values

This control allows you to copy measurements to the clipboard or drag and drop them to another application.

Show/Hide Subtotals

When the Work Zone Report is sorted, you can show or hide subtotals by clicking this button. See Sorting and Subtotaling Rows.

Show/Hide Measurement Detail

When the Work Zone Report is sorted and totaled, you can show or hide measurement detail by clicking this button.

Float Window

Dimension allows you to drag Work Zone Report information to other applications. (See Transferring Information to Other Applications.) This is done by “floating” the Work Zone Report window above the other application. Press this button to start or stop floating the Work Zone Report Window.

Synchronize

If this on/off button is selected, as you move from measurement to measurement in the list, the corresponding drawing and measurement will be displayed and selected in the Main Window. The focus will NOT switch to the main window as it does when you double-click on a measurement.

Preferences

Press this button to display and set the user preferences for the Work Zone Report. The preferences window will be displayed.

The Work Zone Report Preferences Window

If you check “Include heading row in drag and copy”, when you drag and drop or copy and paste a rectangle of cells from the Work Zone Report, a row will be inserted at the top with the column descriptions.

If you check “Include “Total” in total descriptions”, total descriptions will start with leading blanks and have ” Total” appended to the end of the description. If this is un-checked, just the simple description will be displayed. This is useful when you are totaling by bid code and only displaying totals. When you paste into a spreadsheet, the simple bid code can be used to categorize the total.

Save as CSV File

Pressing this button to save the currently selected rectangle of cells in a CSV file. A File Selection dialog will be displayed to select or specify the file to be created. CSV files can be used by Excel and/or other applications to import columns and rows of information. Some estimating applications import quantities via CSV files.

The Work Zone Report

Columns

The Work Zone Report control shows a list of all the measurements in the current project (for all drawings).

At the top of the list are the column headings. The columns are highly configurable:

You can change the width of a column by dragging the line at the end of the column heading.
You can delete a column by right-clicking on the column heading and selecting “Delete” from the context menu.
You can insert a column by right-clicking on the column heading, selecting “Insert column” from the context menu and selecting the desired column from the list.
You can add columns to the end of the list by right-clicking the square area above the vertical scroll bar. Select “Add column” from the context menu, then select the desired column from the list.
Once you have the columns configured for a particular purpose, you can save that configuration and re-load it latter.

The following columns are available:

Description – The measurement’s description is displayed in this column.
Drawing – The measurement’s drawing description is displayed in this column. If you pause the mouse over a cell in this column, a tool tip will display the drawing filename.
Layer – The layer to which the measurement is assigned is displayed in this column.
Quantity – The default quantity for the measurement is displayed in this column. This may be the area, point count, length or perimeter depending on the data type of the measurement’s trace.
Trace – Traces define the colors and other characteristics used to display a measurement. The trace column displays a graphical representation of the measurement’s trace.
Type – The measurement’s default data type (Area, Count, Length or Perimeter) is displayed in this column.
Unit of Measure or U/M – This column displays the unit of measure for the measurement’s quantity. The “Unit of Measure” column will display a full description such as “Cubic Yards”. The “U/M” column provides an abbreviated description such as “CuYd”. On total lines, the unit of measure will be displayed only if all the totaled measurements use the same units.

Extension – If the measurement uses an extension, the extension icon followed by the extension name is displayed in this column. If the extension is invalid (not all fields entered), the extension error icon: will be displayed.

Bid Code – selecting this column will display a sub-menu of options:
- Bid Code – The bid code WITHOUT the description is displayed in this column.
- Bid Code Description – The bid code description WITHOUT the bid code is displayed in this column.
- Bid Code – Description – The bid code AND the description are displayed in this column.
#Asn – This column will display the number of quantity worksheet items the measurement has been assigned to. If you sort by this column (ascending), the unassigned measurements will appear at the top of the list and the multiply assigned measurements will appear at the bottom.
Issues – This column will display a count of the number of issues that reference the measurement. If any of the issues are unresolved or critical, an indicator icon will also be displayed.
Page – This column will display the measurement’s page number.
Det# – This is the Detail Number for the measurement. As drawings, measurements, annotations, quantity worksheet items, issues, etc. are added to a project, they are allocated a sequential detail number. Sorting measurements by their detail number will put them in the sequence in which they were created. Be aware that not all sequential numbers will appear because many are allocated for details other than measurements.
Created – This column will display the date and time the measurement was created
Created By – This column will display user name of the person who created the measurement. The user name will be blank until the user name has been set using the User ID Window.
#EstAsn – This column will only be displayed if you have installed Dimension’s SmartBridge. SmartBridge integrates Dimension with estimating applications. This column displays the number of times SmartBridge has assigned this measurement to estimating.

In some cases you may want to use several different quantities from the same measurement. For example, the area might determine the carpet required while the perimeter determines the base length. In the Trace Edit Window you can define up to three additional quantities to display for a measurement. The columns below let you display information about the additional quantities. These are shown in the column menu as “Quantity 2”, “Quantity 3” and “Quantity 4”. When you select one of those menu entries, you will see a submenu:

Quantity – The quantity for the additional data type is displayed in this column. This may be the area, point count, length or perimeter depending on data type 2 – 4 of the measurement’s trace. If the measurement’s trace uses an extension, it may be one of the extension quantities.
Type – The measurement’s data type 2 – 4 (Area, Count, Length or Perimeter) is displayed in this column. If the measurement’s trace uses an extension, it may be one of the extension variables.
Unit of Measure or U/M – This column displays the unit of measure for the measurement’s display types 2 – 4. The “Unit of Measure” column will display a full description such as “Cubic Yards”. The U/M column provides an abbreviated description such as “CuYd”. On total lines, the unit of measure will be displayed only if all the totaled measurements use the same units.

Extension Columns

The final entry in the Column menu is “Extension Columns”. Selecting this will display a sub-menu of all the extension variables Extension variables can be tagged for use as columns when editing the Variable Properties

Work Breakdown Columns

Once you have defined work breakdown categories, you can add those categories as columns in the grid and edit the measurement’s values. You can type the value into the control or press the down-arrow to select from the defaults for the category. If the category is locked, you may only use an existing default value. If the category is unlocked and you enter a new value, it will be added to the defaults for the category. See Work Breakdown Category Maintenance for more information on locking categories.

Copying and Pasting Cells

The Work Zone Report allows you to copy and paste cell values. The cell types must match for the paste to work. For example, you can’t copy Measurement Descriptions into Work Breakdown Values.

The first step is to select a range of cells to copy. There are several ways to select cells:

Select single cells by clicking on them.
Select a rectangle of cells by selecting one corner, then holding the Shift key down while clicking on the opposite corner.
Select a column by holding the Shift key down while clicking on the column heading. You can select a range of columns by selecting the starting column in the range, then selecting the ending column.
Select a row by holding the Shift key down while clicking on the row heading (see Figure 1). You can select a range of rows by selecting the starting row in the range, then selecting the ending row.
Select the entire grid by holding the Shift key down and clicking on the area above the row headings and to the left of the column headings.

Then right-click in the selected area and choose “Copy cells to Dimension Clipboard” from the context menu. The copied cells will be outlined with a green border

Then select the cells where you wish to paste. Use the same selection techniques described above.

Then right-click in the selected area and choose “Paste cells from the Dimension Clipboard” from the context menu.

Sorting and Subtotaling Rows

You can sort the rows by the value of a multiple columns. To sort by a single column, right-click on the heading of the desired column and select “Sort by XXXX, Ascending” or “Sort by XXXX, Descending”>

Once the initial sort is selected, you can sort within that sequence by another column. Right-click on the heading of the desired column and select “Sub-Sort by XXXX, Ascending” or “Sub-Sort by XXXX, Descending”>

Once a sort sequence is defined, you can show or hide subtotal rows by pressing the Subtotal button in the toolbar. Subtotal rows are displayed in a bold font. When the subtotals are displayed you can press the Measurement Detail button in the toolbar to show or hide the measurement detail.

Saving and Re-loading Display Configurations

You will probably want to configure the display differently for different purposes. For example, you might have one configuration for reviewing measurements and another for transferring information to Excel or other applications.

When you right-click in the column heading (any column), you will see the menu option “Save Column Configuration…”. Select it and the Column Configuration Naming Window will appear.

Figure 2: The Column Configuration Naming Window

You can enter a name for the current configuration. If you wish to replace an existing configuration, you can press the down-arrow button and select from the list. Once you have entered a name, press the “OK” button and the configuration will be saved. The configuration includes the following information:

The columns currently displayed and their widths
The current sort sequence for the measurements
The number of decimal places displayed
Whether or not comma separators are displayed
Whether or not total rows are shown
Whether or not detail rows are shown
The Work Zone Report Preferences

To re-load a saved configuration, right-click in the column heading and select “Load Column Configuration” from the menu. A sub-menu will appear listing the saved column configurations. Select a configuration and the columns will be set to match the configuration.

To delete a column configuration you no longer want, right-click in the column heading and select “Delete Column Configuration” from the menu. A sub-menu will appear listing the saved column configurations. Select a configuration and it will be deleted from the saved configurations

Resizing the Work Zone Report Window

You can change the size of the Work Zone Report window by dragging the edges or corners of the window or the Resizing Control in the lower right-hand corner of the window. The list will expand or contract to adjust to the new window size. Dimension will remember the window size and re-use it as you close and re-open the window. Separate sizes are remembered for when the window is floating and when it’s not.

Transferring Information to Other Applications

Dimension uses the drag and drop technique to transfer information to other applications such as Excel. You can transfer individual cells, rectangles of cells, entire rows, entire columns or even the entire grid.

First, press the Float Window button . Dimension’s main window will disappear and the Work Zone Report Window will float above all other windows on your screen. Start or switch to the application that will receive the transferred information. Position the Work Zone Report window so you can see both the information you want to transfer and its destination. The transfer is done by selecting the worksheet window cells, then dragging and dropping them. There are several ways to select cells:

Select single cells by clicking on them.
Select a rectangle of cells by selecting one corner, then holding the Shift key down while clicking on the opposite corner.
Select a column by holding the Shift key down while clicking on the column heading. You can select a range of columns by selecting the starting column in the range, then selecting the ending column.
Select a row by holding the Shift key down while clicking on the row heading (see Figure 1). You can select a range of rows by selecting the starting row in the range, then selecting the ending row.
Select the entire grid by holding the Shift key down and clicking on the area above the row headings and to the left of the column headings.

The selected cells will have a light blue background and will be bordered by a blue line. To transfer them, click-down on one of the selected cells. Holding the mouse button down, drag the cells to the desired destination in the other application and release the mouse button.

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  All Customer Content is the property of the Customer. Upon restriction, suspension or termination of a Customer account, all Customer Content will be deleted from Services. After deletion of Customer Content, Togal.ai shall have no further responsibility or liability to Customer or any third party with respect to Customer Content. Assuming there has been no material breach of this Agreement by Customer, Togal.ai may allow, at Togal.ai's sole discretion, Customer continued access to Services in order to export all of Customer Content as well any additional data that may be readily exported from the Services to a standard electronic file format
PROPRIETARY RIGHTS.
Togal.ai will retain all worldwide right, title, and interest (including intellectual property rights) in and to the Site and the Services, the look and feel of the Site, and all copyrights in and to its content. The Site is copyrighted, trademarked, patented, or otherwise protected, and owned or licensed by Togal.ai. Nothing in this Agreement grants Customer or any Authorized User an express or implied right to use any Togal.ai intellectual property except as set forth in section 3.1 above. All proprietary rights in the Services, including the Software and any aggregate usage data, traffic patterns, and Aggregate Content collected by Togal.ai in connection with use of the Services, will be the sole and exclusive property of Togal.ai. Togal.ai retains the royalty-free right to use any suggestions, ideas, feedback, or other recommendations provided by Customer or Authorized Users relating to the Services. Togal.ai may use Customer's name and/or its logo on Togal.ai's website and in its marketing materials to indicate that Customer is a client of Togal.ai. Customer hereby grants Togal.ai the right to contact Customer and Authorized Users in connection with their use of the Services unless otherwise stated on the Order Form. All other rights not expressly granted in this Agreement are reserved by Togal.ai.
WARRANTIES AND LIABILITY.
1. Limited Warranty. Each Party warrants that it has all necessary authority to enter into and perform its obligations under this Agreement. Togal.ai represents and warrants that (1) the Services will perform substantially in accordance with the Documentation under normal circumstances and when used in accordance with this Agreement and applicable Documentation, and (2) the Services provided hereunder will be performed in a professional manner in accordance with prevailing industry standards. Provided that Customer notifies Togal.ai of any breach of the foregoing warranty during the Term, Togal.ai shall, as Customer's sole and exclusive remedy, provide the support services set forth in Exhibit A to this Agreement. The Services may contain links to sites on the Internet that are owned and operated by third parties. Customer acknowledges and agrees that Togal.ai is not responsible for the availability of, or the content located on or through, any such external site.
2. Disclaimer. The Services are provided "as is". Except as specifically provided in this Agreement, Togal.ai disclaims all other warranties and conditions, express or implied. Togal.ai expressly disclaims any implied warranties, including the warranties of merchantability, fitness for a particular purpose, title and non-infringement. Togal.ai does not warrant that the operation of the Services will be uninterrupted or error-free. Specifically, third-party content and applications are provided "as-is," exclusive of any warranty. Togal.ai disclaims all liability for any harm or damages caused by any third-party networking or hosting providers.
3. Liability. Togal.ai will not be liable for any special, indirect, exemplary, punitive, incidental, or consequential damages of any nature (including Customer's loss of construction business or Customer's failure to use the Services). In any event, aside from its obligations in section 8, Togal.ai's total maximum liability arising out of or in any way connected to this Agreement will not exceed the amount paid to Togal.ai by Customer during the twelve-month period immediately preceding such claim. These limitations will apply whether a claim arises under contract, tort, or any other theory of liability. Some jurisdictions do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these jurisdictions, Togal.ai's liability will be limited to the greatest extent permitted by law. The limitations set forth in this section 7 will survive and apply even if any limited remedy specified in this Agreement is found to have failed of its essential purpose. The Parties acknowledge and understand that the disclaimers, exclusions, and limitations of liability set forth herein form an essential basis of the agreement between the Parties, reflect an allocation of risk between the Parties, and that absent these disclaimers, exclusions, and limitations of liability, the terms and conditions of this Agreement would be substantially different.
INDEMNITY.
1. During the Term, Togal.ai shall defend, indemnify, and hold harmless Customer from any loss or damages finally awarded or agreed in settlement arising from a third-party action claiming that the Services infringe any duly issued U.S. patent, copyright, or trademark or misappropriate any trade secret. In addition, if the use of the Services infringes or is enjoined, or Togal.ai believes it is likely to infringe or be enjoined, Togal.ai may, at its sole option: (a) procure for Customer the right to continue use of the Services as furnished; (b) modify the Services to make them non-infringing, provided that they still substantially conform to the applicable Documentation; or (c) if Togal.ai, after using commercially reasonable efforts, is unable to accomplish the foregoing remedies, terminate this Agreement and refund to Customer any prepaid but unused Subscription Fees calculated on a straight-line prorated basis for the remainder of the then-current Term. The intellectual property indemnity provided herein does not apply to the extent the alleged infringement arises from (x) any use of the Services not in accordance with this Agreement or as specified in the Documentation, (y) any combination of the Services and third-party applications (including but not limited to Non-Togal.ai Applications), or (z) any unauthorized modification of the Services. This section states Togal.ai's sole and exclusive liability and Customer's sole remedies for any threatened or actual infringement of proprietary rights.
2. During the Term, Customer shall defend, indemnify, and hold harmless Togal.ai and its officers, directors, employees, agents, successors, and assigns from and against any claims, damages, liabilities, judgments, settlements, losses, costs, or expenses of any kind, including reasonable attorneys' fees, arising out of (a) processing of Customer Data within the scope of this Agreement; (b) Customer's misuse of the intellectual property rights of any third party; and (c) any Customer Content that may violate section 3.5 of this Agreement.
CONFIDENTIALITY.
The Parties and Authorized Users shall, during and after the existence of this Agreement, hold in strict confidence and will not use for any purpose unrelated to its performance of this Agreement or disclose to any third party, any Confidential Information of the other Party. The term "Confidential Information" means all non- public information that the other Party designates as being confidential, or which, under the circumstances of disclosure, ought to be reasonably understood to be confidential. Confidential Information includes, but is not limited to, information concerning business methods, pricing, business plans, new product launches, new product development, customer and vendor information, internal policies and procedures, other financial information, technical information and design, and the terms and conditions of this Agreement. Each Party shall not disclose the other Party's Confidential Information without the prior written consent of such other Party, except to its employees, contractors, or agents who have a specific need to know such information and are under a written obligation of confidentiality at least as restrictive as that contained in this section. Information will not be deemed confidential if it (a) was known to the receiving Party and was acquired through proper methods, prior to its receipt from the disclosing Party, as evidenced by written records of the receiving Party; (b) is now or later becomes (through no act or failure on the part of the receiving Party) generally known through no breach of this Agreement by the receiving Party; (c) is supplied to the receiving Party by a third party that is free to make that disclosure without restriction; or (d) is independently developed by the receiving Party without use of or reference to any Confidential Information provided by the disclosing Party. The restrictions on disclosure imposed by this section do not apply to information that is required by law or order of a court, administrative agency, or other governmental body to be disclosed by the receiving Party, provided that in each such case the receiving Party provides the disclosing Party with prompt written notice of such order or requirement and reasonably assists the disclosing Party, at the disclosing Party's expense, in seeking a protective order or other appropriate relief. Upon termination of this Agreement, each Party shall promptly cease all further use of Confidential Information, return to the other Party all physical materials containing Confidential Information, whether the materials were originally provided by the disclosing Party or copied or otherwise prepared by the receiving Party, and erase or otherwise destroy any Confidential Information kept by either Party in electronic or other non-physical form. The Parties acknowledge that the receiving Party will not be required to return to the disclosing Party or destroy those copies of Confidential Information residing on the receiving Party's backup or disaster-recovery systems, or which must be maintained for regulatory or policy purposes, provided that such Party continues to abide by its obligations under this section. Togal.ai will be deemed to satisfy its obligations to return Confidential Information if it complies with its obligations with respect to the export or availability of Customer Content in Exhibit A. Termination or expiration of this Agreement will not affect each Party's continuing obligations under this section.
PRIVACY.
The Togal.ai Privacy Policy is available on www.Togal.ai and may be amended from time to time. Any updates to the Privacy Policy will be posted to the Site and will be effective immediately upon posting to the Site. It is Customer's responsibility to review the Privacy Policy from time to time on the Site to ensure that Customer continues to agree with all of its terms. Customer's continued use of the Site following the posting of changes to the Privacy Policy will mean Customer accepts those changes. If there is any conflict between the Privacy Policy and this Agreement, this Agreement will govern.
GENERAL.
1. Waiver/Amendment. This Agreement may not be modified except by a written instrument signed by both Parties. Failure by either Party to enforce any provision of this Agreement will not be deemed a waiver of future enforcement of that or any other provision.
2. Assignment. Neither Party may assign, delegate, or otherwise transfer this Agreement, in whole or in part, voluntarily, involuntarily, by operation of law, or otherwise without the other Party's prior written consent; except that: (a) Togal.ai may assign, delegate, or otherwise transfer this Agreement without such consent in connection with any merger, consolidation, reorganization, or any sale of all or substantially all of such Party's assets or any other transaction in which more than fifty percent (50%) of its voting securities are transferred ("Change in Control"); and (b) Customer may assign, delegate, or otherwise transfer this Agreement upon any Change in Control with Togal.ai's prior written consent and subject to all of the terms of this Agreement. Any attempt to assign, delegate, or otherwise transfer this Agreement other than in accordance with this provision will be null and voi
3. Compliance with Laws. Both Parties shall comply with all applicable local, state, national, and foreign laws, rules, and regulations including all applicable export and import laws and regulations in connection with their performance, access, and/or use of the Services under this Agreement. Customer shall comply with all legal duties applicable to Customer including obligations as data controller by virtue of Customer's role in determining Authorized Users. Specifically, Customer shall provide relevant persons and/or participants with all information Customer is required by law to provide, and, if necessary, shall obtain the consent of these persons. The Services and derivatives thereof may be subject to export laws and regulations of the United States and other jurisdictions. Each Party represents that it is not named on any U.S. government denied-party list. Customer shall not permit Authorized Users to access or use the Services in a U.S.- embargoed country (currently Cuba, Iran, North Korea, Sudan, Syria, or Crimea) or in violation of any U.S. export law or regulation.
4. Governing Law/Attorneys' Fees. The rights of the Parties hereunder will be governed by the laws of the State of Florida, without regard to its principles of conflicts of law. Any suits brought hereunder must be brought in the federal or state courts serving Miami-Dade County, Florida. In the event of any claim, action, or judicial proceeding arising under this Agreement, the prevailing Party will be entitled to recover reasonable attorneys' fees and expenses incurred in resolving such claim, action, or judicial proceeding.
5. Severability/Notice. If any provision of this Agreement is held by a court of competent jurisdiction to be contrary to law, the remaining provisions of this Agreement will remain in full force. Any notice, consent, or other communication hereunder must be in writing, and must be given personally, sent via overnight delivery or via email with confirmation of receipt, to either Party at its respective address set forth in the Order Form (or such other address as provided by that Party). Notices will be deemed given when delivered.
6. Independent Contractors. The relationship of the Parties is that of independent contractors and nothing contained in this Agreement will be construed to make either Party an agent, partner, joint venturer, or representative of the other for any purpose. This Agreement is for the sole benefit of the Parties and their respective permitted successors and assigns, and nothing herein, express or implied, is intended to or will confer upon any other person or entity any legal or equitable right, benefit, or remedy under or by reason of this Agreement.
7. Force Majeure. Nonperformance of either Party will be excused to the extent that performance is rendered impossible by any reason where failure to perform is beyond the reasonable control of the non-performing Party.
8. Entire Agreement/Survival. This Agreement, together with any URLs contained herein, any exhibits, and the Order Form(s) constitutes the entire agreement between the Parties with respect to the subject matter hereof and replaces any prior understandings, written or oral. Further, under no circumstances will the provisions of any document issued by Customer (including, but not limited to, any request for quotes or proposals, purchase orders, non-disclosure agreements, or Customer exhibits to this Agreement and/or vendor forms or registrations with terms that conflict with this Agreement) be deemed to modify, alter, or expand the rights, duties, or obligations of the Parties under this Agreement, regardless of any failure of Togal.ai to object to such terms, provisions, or conditions. If there is any conflict between the terms of this Agreement and the Order Form, the Order Form will prevail. In addition to any rights that accrued prior to termination, the provisions of sections 3.7, 4, and 6 through 11 will survive any termination of the Agreement.

EXHIBIT A SUPPORT AND MAINTENANCE

Service-Level Agreement.
Togal.ai has a service-level objective for the Services of 99.5% availability, 24 hours a day, 7 days a week, 365 days a year. Downtime does not include (i) problems caused by factors outside of Togal.ai's reasonable control, and (ii) unavailability of the Services during scheduled maintenance.
Support.
During the Term, Customer and Authorized Users will have access to technical support via telephone, online chat, or email. Upon Togal.ai's receipt of a support request, Togal.ai will use commercially reasonable efforts to answer questions and provide standard error corrections to known problems.
Data Return and Deletion.
All Customer Content is the property of the Customer. Except as outlined in section 3.7, upon restriction, suspension or termination of a Customer account, all Customer Content will be deleted from Services. After deletion of Customer Content, Togal.ai shall have no further responsibility or liability to Customer or any third party with respect to Customer Content. Assuming there has been no material breach of this Agreement by Customer, Togal.ai may allow, at Togal.ai's sole discretion, Customer continued access to Services in order to export all of Customer Content as well any additional data that may be readily exported from the Services to a standard electronic file format. The customer may, at any time, contact Togal.ai in writing to request deletion of Customer Content from Togal.ai Services.
Maintenance.
1. Unplanned Outages. If a system failure should occur that creates an outage of the Services, Togal.ai will utilize all reasonable means to end the outage as soon as possible. Outages due to the Internet, hosting providers, and/or Customer or Authorized User systems are outside Togal.ai's control and, in such event, Togal.ai will assist the Customer or Authorized User in the diagnosis but may not be able to resolve the problem.
2. Preventative Maintenance. From time to time, Togal.ai or its hosting providers will perform preventative maintenance, such as updating servers and routers with security patches, and software upgrades. Togal.ai will provide notice prior to any interruption in the Services and will keep any resulting downtime reasonable. Togal.ai will use all reasonable efforts to perform such maintenance at hours convenient for the Customer and Authorized Users.

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