Standard Extension Maintenance

This document describes how standard extensions are created, edited and reviewed. It assumes that you are already familiar with extensions in general. If not, we suggest you read the document Extensions Overview .

The Standard Extension List Window

The first step in editing standard extensions is to click on the Settings Tab / Edit Extensions Button . This displays the Standard Extension List Window.

Figure 1: Standard Extension List Window

List of Standard Extensions – The upper-left corner of the window shows a list of the standard extensions. To change or delete an extension, you must first click on the extension in this list to select it.

Add – Press this button to add a new standard extension. A sub-menu will be displayed with the following options:

Fmla – Select his option to create an extension that uses formulas. This is the most common extension type.
Grid – Select his option to create a grid extension. Grid extensions have all the functionality of normal (formula) extensions, plus they calculate and display a grid of squares covering the measurement. For more information see Grid Extensions.
Roll – Select his option to create a roll extension. Roll extensions have all the functionality of normal (formula) extensions, plus they calculate and display a series of rectangles showing how rolled material (such as carpet or tar paper) would cover the measurement. For more information see Roll Extensions.

In either case, the Standard Extension Edit Window will be displayed to enter the extension (see below).

Edit – To edit or review an existing standard extension select the extension in the list then press this button. The Standard Extension Edit Window will be displayed, showing the extension and its description.

Delete – To delete an existing standard extension, select the extension in the list, then press this button. You will be asked if you’re sure you want to delete the extension. If you respond “Yes”, the extension will be deleted.

WARNING: You cannot delete a standard extension if it is currently in use by a standard trace, a project measurement or a project quantity worksheet. When you try to delete a standard extension, Dimension will check all standard traces and all projects for usage. This may take some time.

If you later import a project that uses a deleted standard extension (or an extension not in your standards), the standard extension will be created automatically.

Searching for extension variables

In Figure 1 above, at the top of the window you will see the search controls. This can be used to search through all the extensions to find a particular variable or phrase.

Enter the desired variable name or phrase in the search edit control then press the Previous or Next button to find the previous/next extension that uses what you entered. Upper/lower case is ignored. The extension description and the name and description for each variable in the extension are searched. When a match is found, the focus is moved to that extension in the list.

The Standard Extension Edit Window

The Standard Extension Edit Window is used to create, edit or review standard extensions.

Figure 2: Standard Extension Edit Window

The “Description” field at the top of the window is the extension description. This will appear in the list from which you select a standard extension for a trace or a quantity worksheet item.

The “Length Unit of Measure” combo box allows you to select the length unit of measure you assumed when creating the extension. In the “Wall Area” example in figure 2, the assumed unit of measure is feet. If the extension is used with a drawing that has a different unit of measure (such as meters), the area, length and perimeter will be converted to the extension unit of measure before they’re used in any calculation.

The checkbox “Calculate disconnected groups individually then total them” is usually NOT used. There are some cases such as calculating stud counts where it might be checked. Three walls eight feet long would require more studs than a single wall twenty-four feet long.

The “Help Attachment Link” allows you to enter a filename or web site address of information to be displayed while entering the extension values for a measurement. This works best when using a web address such as http://www.mycompany.com/extensionhelp/WallArea.html. If a filename is used, you must be sure that the file’s path is consistent across all computers using the extension.

The “Open attachment outside Dimension, not in embedded browser window” checkbox allows you to force display of the attachment in a window outside Dimension. Attachments other than web pages should ALWAYS be displayed out Dimension. If pages are displayed inside eTakeoff, Dimension can control the display to update it as the user moves the focus from measurement to measurement.

Most of the window is taken up by the extension field grid. Each row defines a field that is either entered manually or calculated based on values in the rows above it (plus area, count, length and perimeter). Each row has the following columns:

Name – This is the field’s name. The name is used to refer to the field in formulas (extension formulas and quantity worksheet formulas). Field names must start with a letter or an underscore. The remaining characters can be letters, numbers or underscore.

Description – The description appears in tool tips.

Hide – If this box is checked, the field CAN’T be used in quantity worksheet formulas, as a trace data type or as a quantity worksheet data type. It WON’T be included in the measurement quantity list in the takeoff toolbar.

Default/Formula – For numeric input fields, this is the default value.
WARNING: If you enter valid defaults for all numeric input fields, new measurements using the extension will NOT display the error icon.

For formula fields, enter the formula to calculate the field value. Extension formula syntax is similar to Quantity Worksheet Formula Syntax. But extension formula operands refer to measurement quantities (Area, Count, Length or Perimeter) or to preceding fields.

Properties Button –
Press this button to display the properties for the field
in the Extension Field Properties Window.

Note: There is a special properties window for drop-down list fields described below.

Figure 3: Standard Extension Field Properties Window

Decimal Places : – This is the number of decimal places for the computed or entered field. For numeric input fields, the number entered must not have more decimal places than this value. For calculated fields, this will define the number of decimal places used to DISPLAY the value. But the calculated value will NOT be rounded to this precision.

Unit of Measure : – This is the unit of measure for the field. You can select a standard unit of measure from the drop-down list or enter a user-defined unit of measure.
WARNING: When defining a standard extension you must make sure the formulas take into account the units of measure. For example, if you have a numeric field “Depth” with an Inches unit of measure, then calculate the volume in Cubic Feet, you must include a divisor to convert inches to feet (Area*Depth/12).

Minimum : – For numeric input fields, this optional value sets the minimum value that can be entered for an actual measurement.

Maximum : – For numeric input fields, this optional value sets the maximum value that can be entered for an actual measurement.

Notes : – You can optionally enter a long description here that will be displayed as a tool tip when the mouse hovers over the variable name of value when setting the value for a measurement.

Increment Key : – For numeric input fields, this optional value allows the value to be incremented by pressing a key. For example, the number of doors could be set to a default of “0” with the “Space Key” selected for the Increment Key. While measuring the wall, the space key could be pressed each time a door is encountered to increment the number of doors from 0 to 1 then 2, etc.

Multi-page Measurements : – When the extension is used in a multi-page measurement, there are three options for how the field is entered and used:

Enter by page and Total – The value is entered or calculated for each page, then totaled for the entire measurement.
Enter by Page, NO Total – The value is entered or calculated for each page, but the total has no meaning and is not displayed.
Enter once for all pages – The value is entered or calculated once for all pages.

Hide if Not Used : – If this is checked, Dimension analyzes the formulas and the existing values to determine which variables are used later in the extension. If a variable isn’t used the variable will be hidden. See Hiding Extension Variables for more information.

Hide if Zero : – This checkbox is displayed only for formula variables. If this box is checked and the field evaluates to zero, the field will not appear in the drop-down or control panel quantity lists.

Hide if Variable is Zero : – This drop-down list is displayed only for input variables. It contains a list of the previous variables in the extension (plus a blank entry). If you select a previous variable and the variable is zero, unchecked or blank, this input variable will not appear in the drop-down or control panel quantity lists.

Clear if Hidden : – For input variables, this applies if “Hide if Variable is Zero” (above) has a variable selected and that variable is zero, unchecked or blank, causing the current variable to be hidden. In this case, if the box is checked, the current variable will be set to zero, unchecked or blank. If it is NOT checked, the variable will retain any default or previously entered value even though the variable is hidden.

Quantity as Text : – Most extension fields that are displayed in the Measurement List or the Quantity Worksheet are displayed as numeric values. But there are cases where alphanumeric text is needed. For example, you might want a Drop-down list of window types an display the selected type as text in the measurement list. This check box works differently for different field types:

Numeric Input – This is unchecked and disabled.
Check boxes – This is unchecked by default but can be checked to show Yes/No in the quantity columns.
Drop-down lists – Unchecked by default but can be checked.
Formulas – Unchecked by default but can be checked.
Text Input – This is checked and disabled.

If the box is checked and the field is displayed in a quantity column, it will be displayed as left-justified text.

Note: If Quantity as Text is selected, The Multi-page Measurement setting must be “Select/Enter once for all pages”. We can’t sum multiple text entries.

Measurement List Column : – If this box is checked, this variable can appear as a column in the Measurement List. This is useful when the same variable is used in many extensions and/or traces. For more information see Measurement List Extension Columns.

Total – If the Measurement List Column box is checked and this box is checked, when the measurement list is sorted and totaled, a total will be displayed for this column.

Note: When you check the box for a variable, Any variable in other extensions with the same name will also become a measurement list column.

Note: Changes to the measurment list columns will not take effect until the next time the measurement list is opened.

Project Default : – In this box is checked, you can specify a project default for this variable. For more information, see the Extension Project Defaults Window.

Many different extensions may use the same varible name. But only one version of that variable can be a project default. When you check the box for the variable in one extension, the default is used for the same variable name in other extensions so long as the two variables’ input characteristics are identical. That means the same decimal points, drop-down list entries, default values, minimum and maximum values, etc.

For example, if you had a numeric input named “StudSize” in one extension and a drop-down list with the same name in another extension, only one of them could be a Project Default.

If you display this same window for a variable with the same name in a different extension, the box will be disabled. It will be checked if its input characteristics are the same. If they are different, the box will be unchecked. In either case the name of the extension where the variable is set as the project default will be displayed to the right.

On the right side of the window are buttons to organize the fields in the grid:

Add – Press this button to add a new field to the end of the grid. A context menu will be displayed allowing you to select the type of field to add:

CheckBox – Add a checkbox field. This field can be used in later formula fields. If checked it has a value of one. If unchecked, its value is zero.
Drop-down List – Add a drop-down list field. See the section below on drop-down lists
Formula – Add a formula field.
Numeric Input – Add a numeric input field.
Text Input – Add a text input field.

Insert – Press this button to insert a field in the grid before the current focus row in the grid. The same context menu described above is displayed to select the field type.

Delete – Press this button to delete current focus row in the grid.
WARNING: This will invalidate any subsequent formula fields that use the deleted field.

Move Up – Press this button to move the current focus row in the grid up one row (before the row that was above it).

Move Down – Press this button to move the current focus row in the grid down one row (after the row that was below it).

Copy Window – Press this button to display the Extension Copy Window

This window allows you to easily copy variables from existing extensions into extensions you are creating. Simply double-click on the desired variable and it will be added to the extension you’re editing.

Save & Test – If you select a measurement before editing standard extensions, you can test the extension while you’re editing it. The points of the selected measurement are copied and used to calculate the Count, Length, Area, etc. for testing. If you have selectd a measurement and press this button, the Extension Measurement Maintenance Window will be displayed for testing.

OK – Press this button to save all changes made to the Standard Extension and close the Standard Extension Edit Window. The extension will be updated (or added). When an existing extension is updated, the current project is re-calculated including the quantity worksheet. Other projects will be re-calculated the next time they are opened.

Cancel – Press this button to discard all changes made to the standard extension and close the Standard Extension Edit Window.

Drop-down List Properties Window

Drop-down list fields allow the user to select a value from a pre-defined list. For example they might select from a list of rebar sizes, steel plate thicknesses or stud lengths.

Each entry in the list has a description and a value. The description is displayed to the user in the drop-down list. The value is used in formulas. Using the steel plate thickness example, the description might be something like ‘3/16″‘ while the value might be the weight in pounds per square foot. If you want multiple values based on the selection, you can separate them with semicolons and use the SSplit function to get individual values.

Figure 4: Drop-down List Field Properties Window

The “Decimal Places”, “Unit of Measure”, “Notes”, “Multi-page Measurements”, “Hide if Not Used”, “Hide if Variable is Zero”, “Clear if Hidden”, “Quantity as Text”, “Measurement List Column”, “Total” and “Project Default” values are the same as for Formula and Numeric Input fields.

The list entries are entered in a grid similar to the grid in the extension edit window. The grid has two columns.

Description – This is the text that the user sees in the list and in the extension edit.

Value This is the value of the variable when used in a formula.

The buttons for adding, deleting and moving rows are the same as those in the extension edit window.

Add – Press this button to add a new row at the end of the list

Insert – Press this button to insert a row in the grid before the current focus row in the grid.

Delete – Press this button to delete current focus row in the grid.

Paste – Drop-down rows can be transferred from Excel® or any other application that can copy CSV data to the clipboard. The data should be in 2 columns. The first is the row description. The second is the row value. Select the two columns for the desired rows in the CSV application and copy them to the clipboard. In the Extension Drop-down List Properties Window, simply press the “Paste” button. The rows will be added to the end of the list.

Move Up – Press this button to move the current focus row in the grid up one row (before the row that was above it).

Move Down – Press this button to move the current focus row in the grid down one row (after the row that was below it).

Multiple Values in Drop-down Lists

It’s sometimes useful to have the list selection determine multiple values. For example, selecting a rebar size could determine both the diameter of the rebar and the pounds per foot. This can be done by entering the values separated by semicolons, then using the Ssplit formula function to extract individual values.

Extending the rebar example above, the value would be weight;diameter. So for Rebar #5 the value would be “1.043;0.625”. SSplit(Rebar,1) would return the weight. SSplit(Rebar,2) would return the diameter.

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TERM/TERMINATION.
1. Term. This Agreement commences on the Effective Date and will remain in effect for the initial term specified on the Order Form ("Initial Term"), unless earlier terminated as provided herein. Upon the expiration of the Initial Term, this Agreement will automatically be renewed for the same period (each such period a "Renewal Term") unless otherwise elected by either Party by providing written notice to the other Party prior to the expiration of the Term then in effect. The Subscription Fees for the Initial Term and the Renewal Term are as stated on the Order Form. The Initial Term and any Renewal Terms are collectively referred to as the "Term".
2. Termination. Either Party may terminate this Agreement upon: (1) any material breach of this Agreement by the other Party that is not cured within thirty (30) days (or within ten (10) days in case of failure to pay) following written notice thereof; (2) the other Party becoming insolvent or bankrupt, liquidating or being dissolved, or ceasing substantially all of its business; or (3) a breach of section 11.3. Upon expiration or termination of this Agreement or Services authorized in an Order Form, Customer shall immediately discontinue all access and use of the Services. In the event Customer terminates this Agreement for a material and uncured breach by Togal.ai, Togal.ai shall, as Customer's sole and exclusive remedy, refund to Customer any prepaid but unused Subscription Fees calculated on a straight-line prorated basis for the remainder of the then-current Term. In addition to any other remedies available to Togal.ai, Togal.ai may suspend Customer's or any Authorized Users' access to the Services, at Togal.ai's sole option, in the event of any violation of this Agreement. Upon termination of this Agreement, Togal.ai shall follow the data return and deletion procedures outlined in Exhibit A.
  Customer acknowledges and agrees that, if Customer discontinues use of Service for convenience, Customer will not be entitled to a refund of any portion of the subscription fee Customer has already paid; and Customer remains liable to pay Togal.ai any remaining payments due.
  
  All Customer Content is the property of the Customer. Upon restriction, suspension or termination of a Customer account, all Customer Content will be deleted from Services. After deletion of Customer Content, Togal.ai shall have no further responsibility or liability to Customer or any third party with respect to Customer Content. Assuming there has been no material breach of this Agreement by Customer, Togal.ai may allow, at Togal.ai's sole discretion, Customer continued access to Services in order to export all of Customer Content as well any additional data that may be readily exported from the Services to a standard electronic file format
PROPRIETARY RIGHTS.
Togal.ai will retain all worldwide right, title, and interest (including intellectual property rights) in and to the Site and the Services, the look and feel of the Site, and all copyrights in and to its content. The Site is copyrighted, trademarked, patented, or otherwise protected, and owned or licensed by Togal.ai. Nothing in this Agreement grants Customer or any Authorized User an express or implied right to use any Togal.ai intellectual property except as set forth in section 3.1 above. All proprietary rights in the Services, including the Software and any aggregate usage data, traffic patterns, and Aggregate Content collected by Togal.ai in connection with use of the Services, will be the sole and exclusive property of Togal.ai. Togal.ai retains the royalty-free right to use any suggestions, ideas, feedback, or other recommendations provided by Customer or Authorized Users relating to the Services. Togal.ai may use Customer's name and/or its logo on Togal.ai's website and in its marketing materials to indicate that Customer is a client of Togal.ai. Customer hereby grants Togal.ai the right to contact Customer and Authorized Users in connection with their use of the Services unless otherwise stated on the Order Form. All other rights not expressly granted in this Agreement are reserved by Togal.ai.
WARRANTIES AND LIABILITY.
1. Limited Warranty. Each Party warrants that it has all necessary authority to enter into and perform its obligations under this Agreement. Togal.ai represents and warrants that (1) the Services will perform substantially in accordance with the Documentation under normal circumstances and when used in accordance with this Agreement and applicable Documentation, and (2) the Services provided hereunder will be performed in a professional manner in accordance with prevailing industry standards. Provided that Customer notifies Togal.ai of any breach of the foregoing warranty during the Term, Togal.ai shall, as Customer's sole and exclusive remedy, provide the support services set forth in Exhibit A to this Agreement. The Services may contain links to sites on the Internet that are owned and operated by third parties. Customer acknowledges and agrees that Togal.ai is not responsible for the availability of, or the content located on or through, any such external site.
2. Disclaimer. The Services are provided "as is". Except as specifically provided in this Agreement, Togal.ai disclaims all other warranties and conditions, express or implied. Togal.ai expressly disclaims any implied warranties, including the warranties of merchantability, fitness for a particular purpose, title and non-infringement. Togal.ai does not warrant that the operation of the Services will be uninterrupted or error-free. Specifically, third-party content and applications are provided "as-is," exclusive of any warranty. Togal.ai disclaims all liability for any harm or damages caused by any third-party networking or hosting providers.
3. Liability. Togal.ai will not be liable for any special, indirect, exemplary, punitive, incidental, or consequential damages of any nature (including Customer's loss of construction business or Customer's failure to use the Services). In any event, aside from its obligations in section 8, Togal.ai's total maximum liability arising out of or in any way connected to this Agreement will not exceed the amount paid to Togal.ai by Customer during the twelve-month period immediately preceding such claim. These limitations will apply whether a claim arises under contract, tort, or any other theory of liability. Some jurisdictions do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these jurisdictions, Togal.ai's liability will be limited to the greatest extent permitted by law. The limitations set forth in this section 7 will survive and apply even if any limited remedy specified in this Agreement is found to have failed of its essential purpose. The Parties acknowledge and understand that the disclaimers, exclusions, and limitations of liability set forth herein form an essential basis of the agreement between the Parties, reflect an allocation of risk between the Parties, and that absent these disclaimers, exclusions, and limitations of liability, the terms and conditions of this Agreement would be substantially different.
INDEMNITY.
1. During the Term, Togal.ai shall defend, indemnify, and hold harmless Customer from any loss or damages finally awarded or agreed in settlement arising from a third-party action claiming that the Services infringe any duly issued U.S. patent, copyright, or trademark or misappropriate any trade secret. In addition, if the use of the Services infringes or is enjoined, or Togal.ai believes it is likely to infringe or be enjoined, Togal.ai may, at its sole option: (a) procure for Customer the right to continue use of the Services as furnished; (b) modify the Services to make them non-infringing, provided that they still substantially conform to the applicable Documentation; or (c) if Togal.ai, after using commercially reasonable efforts, is unable to accomplish the foregoing remedies, terminate this Agreement and refund to Customer any prepaid but unused Subscription Fees calculated on a straight-line prorated basis for the remainder of the then-current Term. The intellectual property indemnity provided herein does not apply to the extent the alleged infringement arises from (x) any use of the Services not in accordance with this Agreement or as specified in the Documentation, (y) any combination of the Services and third-party applications (including but not limited to Non-Togal.ai Applications), or (z) any unauthorized modification of the Services. This section states Togal.ai's sole and exclusive liability and Customer's sole remedies for any threatened or actual infringement of proprietary rights.
2. During the Term, Customer shall defend, indemnify, and hold harmless Togal.ai and its officers, directors, employees, agents, successors, and assigns from and against any claims, damages, liabilities, judgments, settlements, losses, costs, or expenses of any kind, including reasonable attorneys' fees, arising out of (a) processing of Customer Data within the scope of this Agreement; (b) Customer's misuse of the intellectual property rights of any third party; and (c) any Customer Content that may violate section 3.5 of this Agreement.
CONFIDENTIALITY.
The Parties and Authorized Users shall, during and after the existence of this Agreement, hold in strict confidence and will not use for any purpose unrelated to its performance of this Agreement or disclose to any third party, any Confidential Information of the other Party. The term "Confidential Information" means all non- public information that the other Party designates as being confidential, or which, under the circumstances of disclosure, ought to be reasonably understood to be confidential. Confidential Information includes, but is not limited to, information concerning business methods, pricing, business plans, new product launches, new product development, customer and vendor information, internal policies and procedures, other financial information, technical information and design, and the terms and conditions of this Agreement. Each Party shall not disclose the other Party's Confidential Information without the prior written consent of such other Party, except to its employees, contractors, or agents who have a specific need to know such information and are under a written obligation of confidentiality at least as restrictive as that contained in this section. Information will not be deemed confidential if it (a) was known to the receiving Party and was acquired through proper methods, prior to its receipt from the disclosing Party, as evidenced by written records of the receiving Party; (b) is now or later becomes (through no act or failure on the part of the receiving Party) generally known through no breach of this Agreement by the receiving Party; (c) is supplied to the receiving Party by a third party that is free to make that disclosure without restriction; or (d) is independently developed by the receiving Party without use of or reference to any Confidential Information provided by the disclosing Party. The restrictions on disclosure imposed by this section do not apply to information that is required by law or order of a court, administrative agency, or other governmental body to be disclosed by the receiving Party, provided that in each such case the receiving Party provides the disclosing Party with prompt written notice of such order or requirement and reasonably assists the disclosing Party, at the disclosing Party's expense, in seeking a protective order or other appropriate relief. Upon termination of this Agreement, each Party shall promptly cease all further use of Confidential Information, return to the other Party all physical materials containing Confidential Information, whether the materials were originally provided by the disclosing Party or copied or otherwise prepared by the receiving Party, and erase or otherwise destroy any Confidential Information kept by either Party in electronic or other non-physical form. The Parties acknowledge that the receiving Party will not be required to return to the disclosing Party or destroy those copies of Confidential Information residing on the receiving Party's backup or disaster-recovery systems, or which must be maintained for regulatory or policy purposes, provided that such Party continues to abide by its obligations under this section. Togal.ai will be deemed to satisfy its obligations to return Confidential Information if it complies with its obligations with respect to the export or availability of Customer Content in Exhibit A. Termination or expiration of this Agreement will not affect each Party's continuing obligations under this section.
PRIVACY.
The Togal.ai Privacy Policy is available on www.Togal.ai and may be amended from time to time. Any updates to the Privacy Policy will be posted to the Site and will be effective immediately upon posting to the Site. It is Customer's responsibility to review the Privacy Policy from time to time on the Site to ensure that Customer continues to agree with all of its terms. Customer's continued use of the Site following the posting of changes to the Privacy Policy will mean Customer accepts those changes. If there is any conflict between the Privacy Policy and this Agreement, this Agreement will govern.
GENERAL.
1. Waiver/Amendment. This Agreement may not be modified except by a written instrument signed by both Parties. Failure by either Party to enforce any provision of this Agreement will not be deemed a waiver of future enforcement of that or any other provision.
2. Assignment. Neither Party may assign, delegate, or otherwise transfer this Agreement, in whole or in part, voluntarily, involuntarily, by operation of law, or otherwise without the other Party's prior written consent; except that: (a) Togal.ai may assign, delegate, or otherwise transfer this Agreement without such consent in connection with any merger, consolidation, reorganization, or any sale of all or substantially all of such Party's assets or any other transaction in which more than fifty percent (50%) of its voting securities are transferred ("Change in Control"); and (b) Customer may assign, delegate, or otherwise transfer this Agreement upon any Change in Control with Togal.ai's prior written consent and subject to all of the terms of this Agreement. Any attempt to assign, delegate, or otherwise transfer this Agreement other than in accordance with this provision will be null and voi
3. Compliance with Laws. Both Parties shall comply with all applicable local, state, national, and foreign laws, rules, and regulations including all applicable export and import laws and regulations in connection with their performance, access, and/or use of the Services under this Agreement. Customer shall comply with all legal duties applicable to Customer including obligations as data controller by virtue of Customer's role in determining Authorized Users. Specifically, Customer shall provide relevant persons and/or participants with all information Customer is required by law to provide, and, if necessary, shall obtain the consent of these persons. The Services and derivatives thereof may be subject to export laws and regulations of the United States and other jurisdictions. Each Party represents that it is not named on any U.S. government denied-party list. Customer shall not permit Authorized Users to access or use the Services in a U.S.- embargoed country (currently Cuba, Iran, North Korea, Sudan, Syria, or Crimea) or in violation of any U.S. export law or regulation.
4. Governing Law/Attorneys' Fees. The rights of the Parties hereunder will be governed by the laws of the State of Florida, without regard to its principles of conflicts of law. Any suits brought hereunder must be brought in the federal or state courts serving Miami-Dade County, Florida. In the event of any claim, action, or judicial proceeding arising under this Agreement, the prevailing Party will be entitled to recover reasonable attorneys' fees and expenses incurred in resolving such claim, action, or judicial proceeding.
5. Severability/Notice. If any provision of this Agreement is held by a court of competent jurisdiction to be contrary to law, the remaining provisions of this Agreement will remain in full force. Any notice, consent, or other communication hereunder must be in writing, and must be given personally, sent via overnight delivery or via email with confirmation of receipt, to either Party at its respective address set forth in the Order Form (or such other address as provided by that Party). Notices will be deemed given when delivered.
6. Independent Contractors. The relationship of the Parties is that of independent contractors and nothing contained in this Agreement will be construed to make either Party an agent, partner, joint venturer, or representative of the other for any purpose. This Agreement is for the sole benefit of the Parties and their respective permitted successors and assigns, and nothing herein, express or implied, is intended to or will confer upon any other person or entity any legal or equitable right, benefit, or remedy under or by reason of this Agreement.
7. Force Majeure. Nonperformance of either Party will be excused to the extent that performance is rendered impossible by any reason where failure to perform is beyond the reasonable control of the non-performing Party.
8. Entire Agreement/Survival. This Agreement, together with any URLs contained herein, any exhibits, and the Order Form(s) constitutes the entire agreement between the Parties with respect to the subject matter hereof and replaces any prior understandings, written or oral. Further, under no circumstances will the provisions of any document issued by Customer (including, but not limited to, any request for quotes or proposals, purchase orders, non-disclosure agreements, or Customer exhibits to this Agreement and/or vendor forms or registrations with terms that conflict with this Agreement) be deemed to modify, alter, or expand the rights, duties, or obligations of the Parties under this Agreement, regardless of any failure of Togal.ai to object to such terms, provisions, or conditions. If there is any conflict between the terms of this Agreement and the Order Form, the Order Form will prevail. In addition to any rights that accrued prior to termination, the provisions of sections 3.7, 4, and 6 through 11 will survive any termination of the Agreement.

EXHIBIT A SUPPORT AND MAINTENANCE

Service-Level Agreement.
Togal.ai has a service-level objective for the Services of 99.5% availability, 24 hours a day, 7 days a week, 365 days a year. Downtime does not include (i) problems caused by factors outside of Togal.ai's reasonable control, and (ii) unavailability of the Services during scheduled maintenance.
Support.
During the Term, Customer and Authorized Users will have access to technical support via telephone, online chat, or email. Upon Togal.ai's receipt of a support request, Togal.ai will use commercially reasonable efforts to answer questions and provide standard error corrections to known problems.
Data Return and Deletion.
All Customer Content is the property of the Customer. Except as outlined in section 3.7, upon restriction, suspension or termination of a Customer account, all Customer Content will be deleted from Services. After deletion of Customer Content, Togal.ai shall have no further responsibility or liability to Customer or any third party with respect to Customer Content. Assuming there has been no material breach of this Agreement by Customer, Togal.ai may allow, at Togal.ai's sole discretion, Customer continued access to Services in order to export all of Customer Content as well any additional data that may be readily exported from the Services to a standard electronic file format. The customer may, at any time, contact Togal.ai in writing to request deletion of Customer Content from Togal.ai Services.
Maintenance.
1. Unplanned Outages. If a system failure should occur that creates an outage of the Services, Togal.ai will utilize all reasonable means to end the outage as soon as possible. Outages due to the Internet, hosting providers, and/or Customer or Authorized User systems are outside Togal.ai's control and, in such event, Togal.ai will assist the Customer or Authorized User in the diagnosis but may not be able to resolve the problem.
2. Preventative Maintenance. From time to time, Togal.ai or its hosting providers will perform preventative maintenance, such as updating servers and routers with security patches, and software upgrades. Togal.ai will provide notice prior to any interruption in the Services and will keep any resulting downtime reasonable. Togal.ai will use all reasonable efforts to perform such maintenance at hours convenient for the Customer and Authorized Users.

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