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Maintenance Agreements

Maintenance Agreements for eTakeoff products involve a number of components. These components are both bundled with the initial product and/or offered as a continuing service.

Phone Support
With phone support, users simply call eTakeoff at (888) 825-2877 with any questions or problems. In most cases you’ll be connected directly with a support person. eTakeoff has support tools that allow us to view your screen and clearly understand your situation.

Email Support
With email support, questions can be sent to support@etakeoff.com We will respond by email or phone within one working day for purchased products and three working days for free products.

Maintenance
Maintenance includes changes made to the eTakeoff software to fix bugs or make the software work more effectively.

Upgrades
Upgrades are enhancements and new functionality added to the product.

On-line Personal Training
With personal training, you connect via the internet to the trainer’s computer while conversing on the phone. The trainer can demonstrate functionality or even give you control of the keyboard and mouse to try it yourself.

On-line Group Training
For group training, multiple individuals view the trainer’s computer while participating in a conference call. These sessions are designed to address specific topics, followed by a question and answer period.

On-line Video Training
eTakeoff offers a library of recorded training sessions that can be viewed at any time at no charge.

Service Packages

Complete Care
Complete care is intended for users who desire a high level of service and rapid response when issues arise. It includes access to the latest version of the product.

Description	With Purchase	Complete Care
Phone Support	30 days	Yes
Email Support	Six months	Yes
Maintenance	Six months	Yes
Upgrades	Six months	Yes
On-line Personal Training	No	No
On-line Group Training	No	No
On-line Video Training	Unlimited	Unlimited
Pro Annual Cost	Included	$99.00
Pro-Plus Annual Cost	Included	$199.00
Premier Annual Cost	Included	$349.00
Pattern Search Annual Cost	Included	$99.00

Home » Support » Maintenance Agreements

"Our company purchased eTakeoff because of its ease of use and the power with which it deals with electronic plans. In addition, the add-in that is available for lumber estimating was exactly what we were looking for - a tool by a framer for a framer. This is like a new toy for me! I am having a lot of fun doing what has been drudgery at times in the past!"
Mark des Groseilliers
LeBlanc Building Co, Scottsdale Arizona
"I have been using this product for a little over a month now. I have had such a blast learning this system and putting it to everyday use. It has made my life a lot easier. I don't have to deal with paper at all and that in itself has reduced my take-off time, greatly. Your suggestion that I learn the shortcuts was right on time. Using the shortcuts makes the job so easy that I find myself using the program like a game and of course that makes the time pass quickly. This program is the Bomb!"
Bernie Hamblin
Bernie Hamblin Estimating, Inc., Norristown, Pennsylvania
"I'm quite impressed with how well your Pattern Search works - it's been great at finding symbols buried under other symbols / lines / junk, faster than I can on a full-size drawing with a magnifying glass"
Ken Gordon
Jamerson & Bauwens Electrical Contractors, Inc., Illinois
"I am performing ten times as many takeoffs and proposals as I was before. I am doing $500K or bigger projects in a couple of days instead of weeks."
Anthony S. Jones
BOSSCo, Inc. Lockbourne, Ohio
"I've never seen a software package be combed so thoroughly and OFTEN based on customer input. I look forward to these e-mail update notices because I know my job just became faster/better/easier."
Randall Miller
Due South Concrete, Inc. Canton, Georgia
"Since I started to use eTakeoff, my work life has changed dramatically. Not only do my takeoffs take a fraction of the time, they are much more detailed and are easily tailored to each specific bid. I no longer dread coming to work or spend endless nights at the office tied to a digitizer praying that I have not accidentally missed a measurement; all I have to do is look at my screen for confirmation."
Silvia Rojas
Excellence in Stone, Inc, Miami
"I don't care how good you are with paper takeoffs, this is much better. Our accuracy has increased; I am not going back to paper."
Carl Montegna
Mitch's Green Thumb Landscaping, Denver
"Our Denver office has taken over the estimating for all 6 of our offices nationwide. We are using one less estimator than we were for Denver alone."
Garry Priest
Environmental StoneWorks, Denver
"I am now doing 5 times as many estimates as I was on paper, with increased accuracy."
Dan Rhode
Environmental StoneWorks, Denver
"eTakeoff is the first software I've used that thinks like I do. Also, the interface shows most of what you need to see, the plan. The conversion clarity of drawings is second to none and it's user and computer overhead friendly."
Ron Zucker
ASAP Construction Tech Services, Winter Springs, Florida
"Thanks for the great program; it makes my job a lot easier."
Kevin Bilger
Eastco Interiors, Inc., Denver
"I am now able to take one of my worksheets from eTakeoff and paste it into Excel and have it complete the bid right down to the screws needed for the job. Wow how cool, a job that used to take me and most everyone in the office, to check the formulas and totals in Excel before finalizing the bid, now is a split second operation."
Gerald Shaffer
Mitchell Estimating Services, San Antonio
"Using Extensions when doing takeoff works really well and saves a lot of time and trouble - my partner was really impressed."
Roger O'Connell
Finest Kind, Lakeside, California
"eTakeoff has SUPERIOR customer support! They are friendly, knowledgeable and understand the construction industry."
Gary Brady
Concrete Solutions Plus, Inc., Watkins, Colorado
"The neat thing about eTakeoff is that it can be used not only with plan rooms, but with plans that are emailed to me or on a CD. No other viewers compare to the ease of use and functionality of eTakeoff."
Jeff Allison
Paragon Tile & Stone, Inc., Portland, Oregon
"eTakeoff is an excellent piece of software. It performs takeoff the way it should be done. It's very user-friendly compared to some of the other on-screen takeoff programs I've sampled. Being able to transfer data directly to an Excel spreadsheet is one of the best ideas I've seen. That allows an estimator to design a lumber/EWP/hardware list spreadsheet to his own standards."
Roger D. O'Connell
Finest Kind! Estimating, Lakeside, California
"eTakeoff is my first choice to use as an on-screen takeoff tool. The other products I've tried are cumbersome to use and don't have nearly the number of powerful features and flexibility eTakeoff offers. All of that PLUS excellent customer service!"
Paul Hammell
Elite Mechanical, Bristol, Connecticut
"We at Division Seven Inc love your product. We have used other estimating software in the past that has cost much more but did not perform as well. The tutorials make it easy to learn and the support staff has always been quick to respond. It has made our estimating and even project management more efficient. We recommend eTakeoff to everyone we work with."
Terry L. Lewis
Division Seven, Inc., Indianapolis
"The support I've received from the folks at eTakeoff has been outstanding. Every time I've hit a snag their response has been prompt and the people there all speak English that can be understood. They have been able to answer my questions and clear up the problems every time I've had to contact them. I would highly recommend, without reservation, the eTakeoff software to anyone considering the purchase of an on-screen takeoff program."
Roger D. O'Connell
Finest Kind! Estimating, Lakeside, California

Attend a free training seminar

These regularly scheduled on-line seminars will teach you how to use the free viewer for viewing and measuring. There's also a recorded seminar you can view at any time.