Maintenance Agreements for eTakeoff products involve a number of components. These components are both bundled with the initial product and/or offered as a continuing service.

Phone Support
With phone support, users simply call eTakeoff at (888) 825-2877 with any questions or problems. In most cases you’ll be connected directly with a support person. eTakeoff has support tools that allow us to view your screen and clearly understand your situation.

Email Support
With email support, questions can be sent to support@etakeoff.com We will respond by email or phone within one working day for purchased products and three working days for free products.

Maintenance
Maintenance includes changes made to the eTakeoff software to fix bugs or make the software work more effectively.

Upgrades
Upgrades are enhancements and new functionality added to the product.

On-line Personal Training
With personal training, you connect via the internet to the trainer’s computer while conversing on the phone. The trainer can demonstrate functionality or even give you control of the keyboard and mouse to try it yourself.

On-line Group Training
For group training, multiple individuals view the trainer’s computer while participating in a conference call. These sessions are designed to address specific topics, followed by a question and answer period.

On-line Video Training
eTakeoff offers a library of recorded training sessions that can be viewed at any time at no charge.

Service Packages

Complete Care
Complete care is intended for users who desire a high level of service and rapid response when issues arise. It includes access to the latest version of the product.

 Description   With Purchase   Complete Care 
 Phone Support   30 days   Yes 
 Email Support   Six months   Yes 
 Maintenance   Six months   Yes 
 Upgrades   Six months   Yes 
 On-line Personal Training   No   No 
 On-line Group Training   No   No 
 On-line Video Training   Unlimited   Unlimited 
 Pro Annual Cost   Included   $99.00 
 Pro-Plus Annual Cost   Included   $199.00 
 Premier Annual Cost   Included   $349.00 
 Pattern Search Annual Cost   Included   $99.00