Q: How do I resolve error “eTakeoffNewSetup20XXX.exe is not a valid Win32 application” when installing eTakeoff?
Q: How do I resolve error “Error reading setup initialization file” when installing eTakeoff”?
A: These errors happen when the installation package is corrupted during the download process. To correct the problem, do the following:

  1. Open Internet Explorer and click on “Tools/Internet Options”.
  2. Then click on the “Delete” button.
  3. Make sure “Temporary Internet Files” is checked then Click OK.
  4. Re-boot your computer.
  5. Repeat the download and installation.

Q: Why do I get the error message: “Current security settings does not allow this file to be downloaded”?
A: This may be caused by a setting in Internet Explorer. To change the security level for downloads from the internet, do the following:

  1. Open Internet Explorer and click on “Tools/Internet Options”.
  2. Click the “Security Tab” and then press the “Custom Level…” button.
  3. Scroll down to the Downloads section and Enable “Automatic prompting for file downloads” and “File download”.
  4. Click “OK” button twice to finish.
  5. Close Internet Explorer.
  6. Open Internet Explorer and try to download eTakeoff again.

Q: I downloaded and installed eTakeoff. How do I start it?
A: During the installation, an icon is added to your desktop. Simply double-click that icon. Click on “Help/Watch Training Videos” to learn how to use eTakeoff.

Q: Why do I receive an “Access Denied” error for “eTakeoffProjData.ctr”?
A: Your security level does not allow you to install eTakeoff. You should check with your System Administrator.

Q: Are there any special procedures for installing eTakeoff on “Vista”?
A: You must turn off User Access Control (UAC) for the installation. That can be done as follows:

  1. From the “Start” menu (in the lower-left-hand corner of your screen), select either “Settings” then “Control Panel” if you use the Windows Classic view or “Control Panel” if you use the Windows default view. Make sure the Control Panel Window is in “Classic View”, then double-click on the “User Accounts” icon.
  2. In the User Accounts Window, click on “Turn User Account Control on or off”
  3. In the User Account Control window, UN-CHECK the checkbox labeled “Use User Account Control (UAC) to help protect your computer” then press the “OK” button.
  4. Re-start your computer to put the new UAC setting into effect.

Then download and install eTakeoff.

Note: When the installation is complete, you should turn UAC back on. Follow the same steps above but this time CHECK the checkbox labeled “Use User Account Control (UAC) to help protect your computer”. If you leave UAC off, you will be prompted to turn it on the next time you restart your computer.

Q: Can I install eTakeoff on my Apple Macintosh?
A: There is no Macintosh-specific version of eTakeoff. You may be able to run it using Windows emulation. But we do not support eTakeoff on the Macintosh.

Q: Why do I have to enter my Installation Password each time I open eTakeoff?
A: You probably don’t have permission to access the registry folder where the eTakeoff license information is stored. Try right clicking on the “eTakeoff Application” icon on the desktop and select “Run as Administrator”. When eTakeoff is open, enter your Installation Password again. Close eTakeoff and then open again normally.

Q: Can I install eTakeoff on more than one computer?
A: You can install the Basic (free) version of eTakeoff on as many computers as you like. Licenses for the Pro, Pro-Plus and Premier versions of eTakeoff must be purchased for each computer. The Basic version is able to display and review all information created by the advanced version.

Q: How do I transfer my existing eTakeoff license from one computer to another?
A:

  1. First, determine if you need to transfer eTakeoff data as well. To transfer existing data to the new computer, see FAQs “How do I transfer a project from one computer to another?” and “How do I transfer my standards database (traces, layers, bid codes, scales and extensions) from one computer to another?” before performing step 2
  2. Uninstall the license from your old computer by opening eTakeoff on your old computer, click on Admin, Install Software License and click on the “Un-Install” button. Important: Please make note of the Installation Password because you will use the same one to install on your new computer.
  3. Install eTakeoff on the new computer.
  4. Install the license on your new computer. (If you are running Vista or Windows7, you must be administrator to install your license.)
  5. If you exported projects or exported your standard database in step 1, import the projects and standards per the corresponding FAQ.

Q. When I try to download an upgrade, why do I get the message “Another version of this product is already installed. Installation of this version cannot continue….”?
A: This message indicates that you are trying to download & install a “New Installation” of eTakeoff vs. “Upgrade my existing eTakeoff. To rectify the issue, click on the link below, fill out the form, click “Continue” and click on DOWNLOAD-UPGRADE. Click here to upgrade eTakeoff.